Australia
We are currently experiencing order despatch delays. Please allow extra processing time for your order.
All orders placed from Australia before 1:00pm AEST during Monday to Friday (excluding public holidays & high volume sale times) will be packed and despatched on the same day. Any orders placed after 1:00pm will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can find here.
Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
|
Orders under $75 |
Service |
Cost |
|
Australia Post |
Standard Post |
$9.95 |
|
Australia Post |
Express Post |
$11.95 |
|
Orders $75 and above |
|
|
|
Australia Post |
Standard Post |
Free |
|
Orders $150 and above Australia Post |
Express Post
|
Free |
International Orders
International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
| Region | Shipping Cost (AUD) | ETA |
|---|---|---|
| New Zealand | $15.00 | 2-3 days |
| United States | $25.00 | 3-5 days |
| Canada | $25.00 | 3-5 days |
| United Kingdom | $30.00 | 5-7 days |
Please note:
The above estimates are only approximate delivery windows. There are factors outside of our control that can occasionally add further delays.
Neverland Store offices and warehouses reside in Melbourne, Australia. Staff are not be available to pack or distribute your orders on weekends or relevant public holidays.
Contact our customer service team via email: customerservice@neverlandstore.com.au or phone: 1300 729 085 if you require more information.
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Easy Sign-Up: Just select "Afterpay" as your form of payment at checkout. All you need is a debit or credit card to create an account.
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You'll pay your first instalment at the time of purchase, and the remainder every two weeks.
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You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose.
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With interest-free instalments, the only fees are for late payments. You can find your payment schedule in the Afterpay app and we'll send you regular reminders.
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Eligible PayPal users can now pay in 4 instalments when using PayPal at checkout on orders valued between AU$30 and $2,000 in 4 interest-free instalments. All with PayPal's renowed buyer protection.
For more information about PayPal Pay In 4, see here.
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