We accept returns within 30 days of delivery for a refund, exchange or store credit. The items being returned must be in new condition and must be returned with tags and original packaging.
Unfortunately some items are not eligible to be returned due to hygiene practices, ie. socks, masks and underwear.
Please ensure that delicate items such as hats, caps and watches are packed in a box, and have been bubbled-wrapped where necessary.
To proceed with your return, simply read and complete the packing slip/returns form that you would have received with your order. Mark your return reason next to each item and specify the requested outcome. Customers will be responsible for return shipping costs. We strongly advise that a shipping method that includes tracking is used, as we are unable to be held responsible for returned items lost or damaged in transit.
Neverland Store Returns
104 McEwan Road
Heidelberg West, VIC 3081
Once your return has been received, please allow between one to three working days for our team to process your request. During busy periods, returns may take up to seven days.
We want you to love your purchases!
If you change your mind, we will happily accept returns, provided you are within the timelines stated below, have the original receipt and products are unworn and undamaged with the original tags attached.
Unfortunately some items are not eligible to be returned due to hygiene practices, ie. socks, masks and underwear.Exchanges & store credits
Purchases may be exchanged in store within 30 days of purchase, providing products meet the criteria stated above. If a suitable replacement cannot be found, we can offer you a store credit note valid for 12 months.Refunds
Purchases may be returned for a refund within 7 days of purchase, providing products meet the criteria stated above. Refunds will only be given using the original payment method.
For hygiene reasons, we are unable to exchange or refund underwear or socks.
Our returns policy is in addition to your rights under the australian consumer law.