2nd April 2020 at 9:50am (AEDT)
Please note that due to the impact of Covid-19, we have temporarily revised our warehouse despatch cut off to 1:00pm.
17th March 2020 at 1:50pm (AEDT)
Important note for international customers: we are temporarily halting all international orders due to logistical uncertainty with international deliveries and customs. Delays have already impacted a large amount of orders, and we want to reduce any risks of lost orders and frustration. We apologise for any inconvenience caused.
|Shipping Cost (AUD)||ETA|
|Over $50||FREE||1-5 days|
|Under $50||$7.50||1-5 days|
All domestic orders placed before 1pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. Any orders placed after 1pm will be packed and shipped on the next business day. Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
All domestic parcels are sent via Australia Post Express Post which offers a Next Day Delivery to metropolitan areas and capital cities. Deliveries to regional areas can take up to five working days. To check which zone you are in, visit http://auspost.com.au/
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pick up your parcel.
International orders are shipped via Australia Post International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
|Region||Shipping Cost (AUD)||ETA|
|New Zealand||$10.00||2-3 days|
|Hong Kong||$20.00||3-5 days|
|United States||$25.00||3-5 days|
|United Kingdom||$30.00||5-7 days|
|South Africa||$60.00||7-10 days|
The above estimates are only approximate delivery windows. There are factors out of our control that can add further delays.
Neverland Store offices and warehouses reside in Melbourne, Australia. Staff aren’t available to pack or distribute your orders on weekends or relevant public holidays.
Contact our customer service team via email: firstname.lastname@example.org or phone: 1300 729 085 if you require more information.