Shipping Policy
Australia
Free Express Shipping is available for orders within Australia over $75. Promotion ends 1pm AEST 19th December, 2024.
Place your order by the below dates to get it before Christmas.
- NT/WA: 13th December 2024, 1pm AEST
- AUS Standard Post: 17th December 2024, 1pm AEST
- AUS Express Post: 19th December 2024, 1pm AEST
All orders placed from Australia before 1:00pm AEST during Monday to Friday (excluding public holidays & high volume sale times) will be packed and despatched on the same day. Any orders placed after 1:00pm will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can find here.
Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.
|
Orders under $75 |
Service |
Cost |
|
Australia Post |
Standard Post |
$9.95 |
|
Australia Post |
Express Post |
$11.95 |
|
Orders $75 and above |
|
|
|
Australia Post |
Standard Post |
Free |
|
Orders $150 and above Australia Post |
Express Post
|
Free |
International Orders
International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
| Region | Shipping Cost (AUD) | ETA |
|---|---|---|
| New Zealand | $15.00 | 2-3 days |
| United States | $25.00 | 3-5 days |
| Canada | $25.00 | 3-5 days |
| United Kingdom | $30.00 | 5-7 days |
Please note:
The above estimates are only approximate delivery windows. There are factors outside of our control that can occasionally add further delays.
Neverland Store offices and warehouses reside in Melbourne, Australia. Staff are not be available to pack or distribute your orders on weekends or relevant public holidays.
Contact our customer service team via email: customerservice@neverlandstore.com.au or phone: 1300 729 085 if you require more information.