Neverland Store Neverland Store

Shipping Policy


We are currently experiencing order despatch delays. Please allow extra processing time for your order.

All orders placed from Australia before 1:00pm AEST during Monday to Friday (excluding public holidays & high volume sale times) will be packed and despatched on the same day. Any orders placed after 1:00pm will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can find here.

Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.

To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.

Orders under $100



Australia Post

Standard Post


Australia Post

Express Post


Orders $100 and above



Australia Post

Standard Post


Orders $150 and above

Australia Post 


Express Post 




International Orders

International orders are shipped via DHL Express International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.

Find the below table detailing shipping charges and delivery windows:

Region Shipping Cost (AUD) ETA
New Zealand $15.00 2-3 days
United States $25.00 3-5 days
Canada $25.00 3-5 days
United Kingdom $30.00 5-7 days

Please note:

The above estimates are only approximate delivery windows. There are factors outside of our control that can occasionally add further delays.

Neverland Store offices and warehouses reside in Melbourne, Australia. Staff are not be available to pack or distribute your orders on weekends or relevant public holidays.

Contact our customer service team via email: or phone: 1300 729 085 if you require more information.