New York - 19Twenty Duck Canvas

Spot clean only. Use a damp cloth with mild, color-safe detergent to gently clean the surface and sweatband. For dust, use canned air or a vacuum with soft bristles. Always air-dry in its natural shape to avoid stretching.

Avoid the following:
No machine washing or full submersion
No ironing or high heat on embroidery or patches
No tumble drying - air-dry only
Don’t spot clean across color panels (clean one color at a time to avoid bleed)
Skip harsh chemicals or dry cleaners

All orders placed from Australia before 12:00pm AEDT during Monday to Friday (excluding public holidays & high volume sale times) will be packed and dispatched on the same day. Any orders placed after 12:00pm will be packed and shipped on the next business day.

Australia

We recommend visiting the Australia Post website for an estimated delivery window, which you can find here.

Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the dispatch of your order.

To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.

International Orders

INTERNATIONAL SHIPPING UPDATE:
We are currently experiencing delays on international orders due to global logistics constraints. Delivery times may be longer than usual, and tracking updates can take additional time to appear. Once your order has been dispatched, you will receive confirmation with carrier details and estimated delivery timeframes. We appreciate your patience and understanding. If you have any questions, please contact our Customer Care team via email.

International orders are shipped via a standard international shipping service. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.

Find the below table detailing shipping charges and delivery windows:

Please note:

The above estimates are only approximate delivery windows. There are factors outside of our control that can occasionally add further delays.

Neverland Store offices and warehouses reside in Melbourne, Australia. Staff are not be available to pack or distribute your orders on weekends or relevant public holidays.

Contact our customer service team via email: customerservice@neverlandstore.com.au or phone: 1300 729 085 if you require more information.