Customer Support Assistant

CSD Brands has spent almost 15 years building its reputation as a leading fashion house in Australia, creating popular streetwear brands such as Nena & Pasadena, Sushi Radio, Kiss Chacey and Nomadic Paradise that inspires the youth of today. CSD is more than just a brand; it is a concept, a philosophy, a belief that we can encourage the freedom of self-expression through fashion and culture.

These brands have come to life thanks to our loyal Australian followers and stockists, evolving over the decade to become mainstay in the most iconic fashion retailers, and are now stocked in over 400+ retail doors across Australia and New Zealand. Some of our APAC partners include Universal Store, The Iconic, Myer, Ozmosis, Glue, Amazon Surf – just to name a few!

An amazing opportunity now exists for a Customer Service Assistant to provide exceptional customer service across all our online channels

Key responsibilities:

Managing emails, live chat requests and phone calls in a professional and friendly manner
Daily processing of returns, exchanges and refunds for all online stores
Conduct fraud checks on high-risk customer orders
Managing and resolving customer delivery issues with Australia Post
Assisting with the product data maintenance across online stores
Liaising with warehouse to ensure all orders are being despatched correctly and on-time
Assist in-store retail teams with customer enquiries and requests

About you:

Previous experience in a customer service role
A positive “can do” attitude
Knowledge of eCommerce and online shopping
Ability to resolve customer complaints
Ability to successfully and safely work under pressure with constantly changing priorities and competing demands
Excellent time management skills

Why work for CSD Brands?

Generous employee discount
Tight-knit team with an emphasis on collaboration
Opportunity to implement your own ideas
On site gym
Free on-site parking
Ongoing professional development
Great exposure to the fashion retail/wholesale industry