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Shipping Policy

Christmas Deliveries

We understand that December is a busy time of the year, and our warehouse staff are working tirelessly to make sure that you receive your Christmas deliveries in the fastest time possible. We have been working with Australia Post to provide estimated delivery cut-off dates to help you plan your Christmas deliveries.

Australian Orders

LocationMetro/CBD AreaCountry/Regional
Warehouse Despatch Cut-off Time 2:00pm AEDT
VICFriday 20 DecTuesday 17 Dec
NSWFriday 20 DecTuesday 17 Dec
TASFriday 20 DecTuesday 17 Dec
QLDFriday 20 DecTuesday 17 Dec
ACTFriday 20 DecTuesday 17 Dec
SAFriday 20 DecTuesday 17 Dec
WAFriday 20 DecWednesday 11 Dec
NTFriday 13 DecTuesday 10 Dec

Please note that the dates provided above are only an estimated cut-off date. We strongly advise that you check Australia Post's delivery time calculator tool to determine a more accurate estimation. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/ - use the suburb HEIDELBERG WEST VIC 3081 as the From field.

International Orders

For all International orders, we strongly recommend that you place your order before
Monday 10 December 2019, 2pm AEDT
to allow your parcel the best chance to arrive in time for Xmas. International deliveries have many factors that that are out of our control that can add shipping delays.

Australian Orders

Shipping Cost (AUD)ETA
Over $50FREE1-5 days
Under $50$7.501-5 days

All domestic orders placed before 2pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. Any orders placed after 2pm will be packed and shipped on the next business day. Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.

All domestic parcels are sent via Australia Post Express Post which offers a Next Day Delivery to metropolitan areas and capital cities. Deliveries to regional areas can take up to five working days. To check which zone you are in, visit http://auspost.com.au/

To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pick up your parcel.

International Orders

International orders are shipped via Australia Post International. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.

Find the below table detailing shipping charges and delivery windows:

RegionShipping Cost (AUD)ETA
New Zealand$10.002-3 days
China$20.003-5 days
Hong Kong$20.003-5 days
Japan$20.003-5 days
Malaysia$20.003-5 days
Singapore$20.003-5 days
United States$25.003-5 days
Canada$25.003-5 days
United Kingdom$30.005-7 days
Austria$30.005-7 days
Germany$30.005-7 days
France$30.005-7 days
Netherlands$30.005-7 days
Spain$30.005-7 days
Sweden$30.005-7 days
Norway$30.005-7 days
Denmark$30.005-7 days
South Africa$60.007-10 days

Please note:

The above estimates are only approximate delivery windows. There are factors out of our control that can add further delays.

Neverland Store offices and warehouses reside in Melbourne, Australia. Staff aren’t available to pack or distribute your orders on weekends or relevant public holidays.

Contact our customer service team via email: customerservice@neverlandstore.com.au or phone: 1300 729 085 if you require more information.