Copy of Returns
HOW DO I RETURN MY ITEM(S) TO THE ONLINE STORE?
To process an online return, please follow these steps:
1. Ensure return order meets all Returns Policy requirements.
2. Click here to raise your online return.
3. Once you have successfully raised your return, download and print your shipping label. Use this label to post your return back to our warehouse.
4. Once your return has been approved by the warehouse, your refund will be processed back to your original payment method. If you have selected Store Credit, you will receive this via email.
5. A fee of $9.99 will be deducted from your refund/store credit to cover return postage.
Buy 2 Sale Items Get 3rd Free
Please note that any returns on items purchased as part of a "Buy 2 Sale Items Get The 3rd Free" offer will be subjected to a recalculation of the retained items in the order, and may no longer be eligible for the offer to apply. ie. Purchasing three tops, and returning one top, will result in the remaining two items that are kept as being full priced non-promotional items. And as such no monies will be returned. Please contact our customer support for further information.
Buy 1 Get 1 Free Selected Pants
Please note that any returns on items purchased as part of a "Buy 1 Get 1 Free" offer will be subjected to a recalculation of the retained items in the order, and may no longer be eligible for the offer to apply. ie. Purchasing two pairs of shorts, and returning one pair, will result in the remaining short that is kept as being a full priced non-promotional item. And as such no monies will be returned. Please contact our customer support for further information.
Neverland Store aims to provide you with confidence in our products and we have fine-combed our return policy to ensure a happy experience when shopping with us. We understand if garments don't fit so we will do our best to accommodate any inconveniences. If you are not satisfied with your product, please return your items within 30 days of receipt.
I want something else
If you'd like to exchange your item(s) for a new size, colour or style, simply fill out the returns form included in the delivery of your order and return the item as per our address specified: Neverland Store Returns, 104 McEwan Road, Heidelberg West, VIC 3081, Australia. It is important to note that we may or may not have your requested item for exchange in stock.
There’s a problem with my item
Faulty products do not include items that have been worn, altered or washed. Please also note that many of our products contain small abrasions and holes, which are part of the final design and is purposely intended.
Fill out the reason you're returning your item on the packing list which you received with your order and send the items you wish to return and the form to:
104 McEwan Road,
Heidelberg West, VIC 3081
Neverland Store cannot be held liable for the cost of postage for returns, nor any items lost during post. To ensure your returned items arrives safely, please use express post or registered post.
Please Note: The item(s) you are returning must include any original tags and must not have been worn, altered of washed. Caps must be returned in a box to maintain their shape. Footwear must be returned with all packaging. Some item(s) cannot be refunded for hygiene reasons, please check the website for details. Upon receipt of the goods, refunds can take up to three days to process. Neverland Store cannot refund any initial costs for International Shipping nor any duties or taxes.