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Shipping Policy

Xmas Deliveries

DESTINATION CUT OFF DATE COST
Australia METRO Order before Thursday 22 December, 2pm $7.50 Orders under $50
FREE Orders over $50
Australia COUNTRY Order before Friday 16 December, 2pm $7.50 Orders under $50
FREE Orders over $50
New Zealand Order before Tuesday 20 December, 2pm $15.00 all orders
Rest of World Order before Tuesday 13 December, 2pm See table below

Please note that the above table is based on estimated delivery times from Australia Post and DHL Express. We strongly advise you check the applicable website for your specific delivery locations, for a more accurate delivery window.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/
Enter HEIDELBERG WEST VIC 3081 as the From option for the most accurate estimate.


Australian Orders

Shipping Cost (AUD)ETA
Over $50FREE1-5 days
Under $50$7.501-5 days

All domestic orders placed before 2pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and despatched on the same day. Any orders placed after 2pm will be packed and shipped on the next business day. Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the despatch of your order.

All domestic parcels are sent via Australia Post Express Post which offers a Next Day Delivery to metropolitan areas and capital cities. Deliveries to regional areas can take up to five working days. To check which zone you are in, visit http://auspost.com.au/

To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pick up your parcel.

International Orders

International orders are shipped via DHL Express for the quickest possible delivery time. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.

Find the below table detailing shipping charges and delivery windows:

RegionShipping Cost (AUD)ETA
New Zealand$10.001-2 days
China$20.001-2 days
Hong Kong$20.001-2 days
Japan$20.001-2 days
Malaysia$20.001-2 days
Singapore$20.001-2 days
United States$25.002-3 days
Canada$25.002-3 days
United Kingdom$30.003-5 days
Austria$30.003-5 days
Germany$30.003-5 days
France$30.003-5 days
Netherlands$30.003-5 days
Spain$30.003-5 days
Sweden$30.003-5 days
Norway$30.003-5 days
Denmark$30.003-5 days
South Africa$60.005-7 days

Please note:

The above estimates are only approximate delivery windows. There are factors out of our control that can add further delays.

Neverland Store offices and warehouses reside in Melbourne, Australia. Staff aren’t available to pack or distribute your orders on weekends or relevant public holidays.

Contact our customer service team via email: customerservice@neverlandstore.com.au or phone: 1300 729 085 if you require more information.